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Technical Support

Technical SupportPinnacle Business Solutions’ technical support team provides comprehensive ICT (information communications and technology) services for:

  • Networks
  • File and Database Servers
  • PC Desktops and Laptops
  • MS Exchange
  • eMail and Internet

Services include infrastructure and computer hardware and software equipment planning, specification, procurement, configuration, installation and on-going support.

Technical support services are provided using the latest remote system and network management and diagnostic tools, supplemented with on-site visits as required.

We have various flexible support options that are tailored directly to supporting your operational and office environment

A framework agreement may consist of some, or perhaps all, of the following services which we provide :-

  • Technical support for the local area network, file servers and gateways and all end-user PC and terminal equipment listed in the hardware inventory, including printers and plotters.
  • Support of end-user software. We will resolve configuration problems with software or liaise with the software supplier for problems which require vendor support.
  • Ensure the availability of the email service to transport email between registered users.
  • Provide advice to users on good practice such as back up and archiving of data, software virus scanning etc.
  • Liaison with external circuit and service providers to diagnose and rectify problems.
  • Advice and assistance for system management and administration of file servers and gateways including performance tuning, monitoring disk space utilisation, managing print queues, etc.
  • Assistance and advice on all standard desktop software i.e. MS Office, MS Exchange/ Outlook and Internet.
  • Assistance with provision of technical specifications and sourcing of new computer and communications hardware and software.
  • PC diagnostics, service and repairs

Our rates and annual support agreement costs are extremely competitive as we can easily tailor the service you require. This ensures you are not paying for services in a “standard agreement” that you may not require.

Please contact us for a tailored, quotation to suit your business requirements.